At Life's Memories by Design, we strive to provide you with the highest quality products and exceptional service. We understand that occasionally items may arrive damaged during transit. To ensure your satisfaction, we have a no-refund policy for damaged items; however, we are committed to promptly addressing any issues. If your product arrives damaged, kindly contact our customer service team at lifesmemoriesbydesign@gmail.com within 3 days of receiving your order. Please include clear photos of the damaged product, as this will help expedite the process.
Rest assured, we will ship a replacement as soon as possible, at no additional cost to you. Your happiness is our priority, and we appreciate your understanding in this matter.
